At Victor Active, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Please read our refund policy below for details on how to proceed.

1. Eligibility for Refunds

You may request a refund for items that are:

• Unused and in their original packaging
• Returned within 30 days of the purchase date

2. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Items marked as final sale

3. Requesting a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] to request a Return Authorization Number (RAN).
2. Pack the item securely in its original packaging.
3. Include your order number and the RAN inside the package.
4. Ship the package to the address provided by our customer service team.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

6. Exchanges

If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order.

7. Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact us at [email protected].